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Good Support: How Digital innovation is improving delivery of social services in the cities and regions

Across Europe, municipalities are asked to deliver more care at home with limited staff, budgets and administrative capacity. Social economy organisations often deliver these services on the ground, yet much of their time still goes into paper timesheets, phone coordination and manual reconciliation of hours and invoices. In Wrocław, more than 600 municipal carers use Good Support, and over 1.4 million hours of care have been managed through the system. This shows how a digital solution can support the organisation and delivery of social services on a large scale.

Empowering the Social Economy: How the Digital and Data Action Plan is Shaping Europe’s Value-Driven Future

At a time when artificial intelligence, data-driven innovation, and digital platforms are rapidly reshaping global economies, Europe faces critical questions regarding who controls technology, how digital markets are governed, and how technological value is distributed. These challenges go beyond mere competitiveness, directly impacting Europe’s strategic autonomy, democratic resilience, and ability to foster a human-centred digital future. While the European Union has made strides through regulatory packages like the AI Act and the Data Governance Act, a vital challenge remains: translating these macro policy ambitions into a digital economy where the benefits are shared by all, and where communities have real agency over the technologies that shape their lives.

From Communication to Visual Identity: How AI Helps Social Enterprises Save Time and Increase Impact

Digital tools are rapidly changing the way organisations communicate, but technology alone is not enough. Effective communication is built on two equally important pillars: clear messaging and strong visual presentation. These were the central themes of two training sessions delivered as part of the “Do Impact” project programme in Latvia: “Artificial Intelligence in Communication Processes: Tools and Approaches for Effective and Authentic Communication” led by Linda Curika, and “Design That Speaks: Visual Communication in the Digital Era” led by Una Rūtere.

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